Refund and Return Policy

Effective Date: March 6, 2025

At BESTCHOICE, we strive to provide high-quality sunglasses and excellent customer service. If you are not satisfied with your purchase, our Refund and Return Policy ensures a smooth process for returns and refunds.

1. Eligibility for Returns and Refunds

You may return or request a refund under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Returns must be initiated within 30 days of the purchase date.

  • Proof of purchase (order number or receipt) is required.

  • Items purchased on sale or with a discount code are final sale and cannot be returned or refunded.

  • Any item that is damaged due to misuse, improper handling, or accidents is not eligible for return or refund.

2. Return Process

To initiate a return, follow these steps:

  1. Contact our customer support team at contact@bestchoice.wiki with your order details and reason for the return.

  2. Once approved, we will provide return instructions, including the return shipping address.

  3. Securely package the item and ship it back using a trackable shipping method.

  4. After receiving and inspecting the item, we will process your refund or replacement.

3. Refund Process

  • Refunds will be issued to the original payment method used for the purchase.

  • It may take 5-10 business days for the refunded amount to appear in your account, depending on your bank or payment provider.

  • Shipping fees are non-refundable unless the return is due to a defect or an error on our part.

4. Exchanges

We offer free exchanges for defective or incorrect items. If you received a damaged or incorrect product, please contact us within 7 days of delivery for a replacement.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards

  • Personalized or custom-made sunglasses

  • Items marked as “Final Sale”

  • Any item returned after the 30-day window

6. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please reach out to us: